Privacy Policy
Effective Date: October 26, 2026
Welcome to Zindi Finance! This Privacy Policy describes how Zindi Finance ("we," "us," or "our") collects, uses, and shares personal information of users ("you" or "your") of our website and services in Uganda. We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
We collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and location, which you provide when you register for an account, subscribe to our newsletter, or contact us.
- Financial Information: To provide personalized financial advice, we may collect information about your income, expenses, savings, and debts. This information is collected securely and with your explicit consent.
- Usage Data: We collect information about how you use our website and services, including the pages you visit, the features you use, and the time you spend on our platform. This data helps us improve our services and provide a better user experience.
- Device Information: We collect information about the device you use to access our website and services, including the device type, operating system, and unique device identifiers.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior. You can control the use of cookies through your browser settings. Please see our Cookies Policy for more information.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide and Improve Our Services: We use your information to provide you with access to our financial literacy resources, personalized advice, and other services. We also use your information to improve our website and services.
- To Communicate with You: We use your information to send you important updates, newsletters, and promotional materials. You can opt-out of receiving promotional emails at any time.
- To Personalize Your Experience: We use your information to personalize your experience on our website and services. For example, we may recommend content that is relevant to your financial goals.
- To Protect Our Rights and Interests: We may use your information to protect our rights and interests, including to enforce our Terms and Conditions and to prevent fraud.
- To Comply with Legal Obligations: We may use your information to comply with legal obligations, such as responding to a court order or government request.
Zindi Finance uses the collected data for research purposes to better understand the financial needs of Ugandans. This research helps us tailor our content and services to be more effective and relevant.
3. Data Security
We take the security of your personal information seriously. We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your personal information when it is transmitted over the internet.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Data Backups: We regularly back up our data to prevent data loss.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
4. Sharing Your Information
We may share your information with the following third parties:
- Service Providers: We may share your information with service providers who help us operate our website and services, such as hosting providers, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only share your information with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
We do not sell your personal information to third parties. We may share aggregated and anonymized data with third parties for research or marketing purposes.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Erasure: You have the right to request that we delete your personal information.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at privacy@zindifinance.ug or call us at +256 905 972448. We will respond to your request within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Information Technology Authority - Uganda (NITA-U).
6. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Zindi Finance
Plot 42, Kampala Road
Kampala, Uganda
Email: info@zindifinance.ug
Phone: +256 557243342
Our Data Protection Officer is Ms. Aisha Nakato. You can reach her at aisha.nakato@zindifinance.ug.